InterDev have delivered successful business outcomes across a diverse range of industries including transport and logistics, financial services, manufacturing and government. Provided below are samples of the projects undertaken.

Trading Exchange

InterDev created a trading exchange for a major Australian transport company. The exchange centralised messaging (data transactions) and integrated 16 disparate business systems. webMethods technology was utilised to undertake this project and the outcomes for the client have been:

• significant increase in customer service and satisfaction
• simplification of internal integration
• lower time to market for solutions
• lower costs of development and data integration
• a platform to develop client facing and mobility applications for self-service and delivery solutions

The initial problem
Acquisitions had led to a multitude of different business systems within the group. This led to significant issues for customers who were forced to interact with different systems and trading processes with the client. The opportunity to significantly enhance customer service (including self service), along with greater availability of real-time information availability to customers was seen as a competitive advantage and offered great efficiencies with customer service staff. In addition, data within the group was not centralised and often duplicated. Business to Business (B2B) opportunities to streamline the supply chain were not easily brought to market and this was seen as a potential competitive advantage.

Solving the Problem
In order to overcome the issues and to provide a platform for future business systems integration, a centralised trading exchange was designed. This trading exchange would provide ‘standard transactions’ or ‘business objects’ that would be used to communicate between the different systems, as well as external customers. These transactions would be typical business events such as ‘consignment note’, ‘proof of delivery’, or ‘delivery enquiry’. The underlying technical platform (webMethods) would provide the technical integration components in a standardized fashion.

The centralised exchange was designed to enable future business requirements and reduce time to market while decreasing the technical complexity. Important issues such as centralised management and administration were addressed and capacity for growth and performance were also considered.

The Outcome
The trading exchange now connects over 16 different business systems and has provided the platform to deliver extensive web based customer self service solutions. This solution has provided the group with the ability to easily capture, and more importantly, meet customer-defined KPIs. In addition, mobility solutions have been delivered which utilise the trading exchange to interact with the different systems and provide real-time information to both drivers and customers.