Improve Customer Service with SMS Delivery Notifications

 

 

INTERDEV’s workforce platforms enables greater customer communication through the use of event triggered SMS notifications to customers.  Great communication with customers ensure high levels of first time delivery, greater delivery efficiency and  great customer satisfaction.


In the implementation example, the first message was triggered when the jobs are allocated to a day for delivery.  The text of the message within the workforce administration console.  Message is sent via the workforce Messaging Hub.

These messages are generated on the day of the delivery.  The first message is generated when the delivery job is dispatched to the drivers devices.   A delivery window is allocated based on jobs order in the delivery run and the estimated time of arrival.  The period of the delivery window can be configured through the administration console.

 

The final notification message is triggered then the driver completes the preceding job, the time can be pre-configured or calculated based on estimated travel time from the current location to the next location.

Proof of Completion SMS / MMS can be configured to confirm the completion of the delivery.  When MMS is used an image of the signature captured or a photo of the delivered item in situ can be sent, along with details of the completed order.

Contact the INTERDEV team to find out how we can assist with improved delivery communications with your clients.

 

 

 

 

 

 

 

 

 

 

 

 

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