Improve Customer Service with SMS Delivery Notifications



INTERDEV’s workforce platforms enables greater customer communication through the use of event triggered SMS notifications to customers.  Great communication with customers ensure high levels of first time delivery, greater delivery efficiency and  great customer satisfaction.

In the implementation example, the first message was triggered when the jobs are allocated to a day for delivery.  The text of the message within the workforce administration console.  Message is sent via the workforce Messaging Hub.

These messages are generated on the day of the delivery.  The first message is generated when the delivery job is dispatched to the drivers devices.   A delivery window is allocated based on jobs order in the delivery run and the estimated time of arrival.  The period of the delivery window can be configured through the administration console.


The final notification message is triggered then the driver completes the preceding job, the time can be pre-configured or calculated based on estimated travel time from the current location to the next location.

Proof of Completion SMS / MMS can be configured to confirm the completion of the delivery.  When MMS is used an image of the signature captured or a photo of the delivered item in situ can be sent, along with details of the completed order.

Contact the INTERDEV team to find out how we can assist with improved delivery communications with your clients.













Filed under: Blog

Integrating Workforce with your ERP or Accounting System




INTERDEV’s workforce platform is designed to integrate with your existing business applications enabling seamless movement of delivery, driver and vehicle information between operations teams and the field.

Being a modular platform, adopters can utilise some of all of the available modules.

Often we find that ERP platforms often do an excellent job of manging the product or service delivery workflow while the activity is inside the business is efficient, getting the delivery information to the workers can be cumbersome, and often exclude the ability to mange the actual driver and vehicle resources.

Workforce has been designed to be modular and customisable, enabling business who see the delivery process as a key part of their competitive advantage.

Our driver application, is underpinned by our workflow engine which provides us with the ability to manage a drivers workflow in the way that you require from the moment he commences his shift through to completion.

As shown in the diagram below the workforce driver application is able to manage the everything a driver needs to do from capturing…

  • Start of Shift
  • Fitness for Duty
  • Vehicle Safety and Compliance Checks
  • Delivery Job Information
  • Driver Messaging
  • Incidents
  • Shift Breaks
  • Shift completion

This information is available for review within the Workforce platform where it can be reviewed before pushing to your existing ERP, Accounting or Payroll systems.

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workforce Job Scheduling – Gantt Style Trip Building – Efficient Fleet Utilisation


INTERDEV’s workforce 1.0 Scheduling interface enables business to take control of the their delivery scheduling to increase the efficiency of fleet use.

In a single view, operations team are able to see –

  • Available Vehicles, Drivers and Shift Hours.
  • New jobs to be scheduled.
  • Jobs already scheduled.
  • Job details, which are shown in the left panel.
    • Customer Details
    • Items to be Delivered
    • Job Activities
      • Allocated Pickup Time
      • Travel Time to Delivery Location
      • Time to Deliver
      • Travel time to Next Delivery / Pickup Location
    • Job Events
      • Log of all activities recorded against the job since creation.

If your challenge is schedulers allocating too many jobs to your delivery teams, because they do not understand the time it takes to travel between your depot and delivery locations, then workforce’s schedule view will assist your business to improve customer satisfaction and ensure efficient use of your fleet.

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Windows Mobile is Dead – Move Delivery Management to IOS or Android




Last week, Microsoft announced that Windows 10 Mobile is dead, if you have had your rugged hand held devices for a few years, and they are running windows, then they are probably running, one of the following windows operating systems with the end of life dates coming soon…

  • Windows Embedded CE 6.0 will be end of life – 10th  June 2018
  • Windows Embedded 8.1 HandHeld will be end of life  9th June 2019
  • Windows Embedded 6.5 Hand Held will be end of life 14th January 2020.

2020 sounds a long way off, however if you consider the age of your devices in the field, you probably need to be building out a plan today for the day when they will fail, and you will not be able to repair them or replace them with a device which supports Windows Mobile.

INTERDEV has solutions for ANDROID and IOS.

Both operating systems offer a  familiar smartphone experience, making the transition easier as it is familiar to almost any user.

Mobile device manufactures who have come from the rugged handheld space such as Honeywell and Zebra, have chosen Android, however Honeywell, also supports IOS by offering a range of solutions for enabling rugged barcode scanning capabilities to iPhones and iPads.

Samsung the leader in consumer Android products also has a product which is a cost effective rugged tablet.  INTERDEV is a Honeywell, Zebra and Samsung ISV partner,  we can assist you with selecting the right device for your business.

To find out more about the demise of Windows Mobile 10 check out the following article – Microsoft to stop developing Windows 10 Mobile to find out more about INTERDEV Driver and Delivery management solutions contact us now 

Filed under: Blog

workforce 2.0 Android Driver App.








INTERDEV’s update to its Android driver management application is now released – workforce 2.0 android.  The base workflow provides workforce users with access to the following functionality:

  • Tracking of Driver and Vehicle through secure Login and vehicle and trailer recording.
  • Job Workflow
    • Job List
    • Pickup & Delivery Location Details
    • Items Details, Quantities & UOM
    • Driver Notes
    • Turn by Turn Navigation
    • Location Notes
    • Dial from job details
    • Sign on Glass
    • Photo Proof of Completion
    • Unable to Pickup or Deliver
    • Time Stamping of Delivery events.
  • Driver Messaging
    • Acknowledgement confirmation.

In addition to the core functionality, the application can be customised to include the following modules:

  • Driver Fitness for Duty
  • Vehicle Safety and Compliance Checks
  • Barcode Scanning for item level tracking
  • Payments Processing
  • Driver Break Capture
  • Timesheets
  • Incident Reporting

workforce 2.0 Android can be customised for those organisations with complex workflows that go beyond your basic pickup or delivery process.

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workforce management platform integrates with Xero



INTERDEV’s development team have completed integration with Xero accounting software.

Further expanding INTERDEV’s capability to support small to mid size business who have a transport or services component as part of their day to day operations.

INTERDEV’s System Integration Hub (SIgH) provides the link between the Xero API’s and xmotion workforce billing review screen, where operations and finance people can review job costs and update before sending off to be invoiced.  Depending on your business requirements, invoices can be generated and sent either from the workforce platform to the end customer or via Xero.

With the additional of the Xero integration the xmotion workforce platform can now assist business in removing paper completely, by handling their complete workflow –

  • Quotes
  • Orders
  • Jobs
  • Scheduling
  • Dispatch
  • Real Time Progress Tracking
  • Job Completion
  • Billing Review.
  • Invoicing

With Job data flowing through the workforce platform, business managers can take advantage of the workforce real time management dashboards, which can customised to provide a real time snapshot of business performance.  Management teams are able to see in real time –

  • jobs completed vs target
  • revenue generated by delivery or service activity
  • indicative costs
  • top products or services – day/week/month
  • top customers – day/week/month
  • top regions – day/week/month

email if you would like to learn more.

Filed under: Blog

SAMSUNG KNOX secures your business critical data




Have you stopped to consider what your field workers do when they have idle time?  Once they have checked their social media, on their personal device, they often turn their attention to the new ruggedised tablet which runs your delivery management application.

It runs on Android, their smartphone runs on Android.  They know how this should work.  The first thing they will probably do is try to fire up a web browser to surf the net on your data.  Then try the play store, why watch Netflix on their phone, when they could load it on your tablet, use your data, and watch it on an 8″ screen instead of a 4-5″.

Samsung Knox allows partners to lock down the tablets deployed in the field to ensure that users can only access the applications and information they need to complete their job efficiently.

The Knox platform consists of overlapping defense and security mechanisms that protect against intrusion, malware, and more malicious threats which can often be inadvertently introduced by workers using insecure devices.

Knox allows us to:

  • Add your logo to the devices boot screen.
  • Kiosk Mode – Boot the device into an application launcher which only allows your applications.
  • Configure connectivity options and feature restrictions
  • Black List or Whitelist Website URL’s

To find out more about how Samsung Knox can be deployed as part of your workforce management solution, contact the INTERDEV Team.



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xmotion™ workforce | Fuels now available for Android Tablets




xmotion™ Fuels is now available for use on android 7″ & 10″ tablets. With the move to android tablets, xmotion™ Fuels for Android brings greater ease of use to drivers and even more functionality for the business.

Benefits include:

  • easier data entry, bigger screen, bigger keyboard.
  • drag and drop load and unload of tanks at the depot, on the truck or in the field.
  • expanded pre-trip safty check capabilities.
  • ability to dial directly from the tablet.
  • turn by turn navigation between locations
  • greater delivery site information and safety notes.
  • ability to store compliance documentation and certificates.
  • ability to take photo’s as proof of completion.

visit xmotion™ workforce | Fuels


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SAMSUNG Enterprise Alliance Program Partner




The INTERDEV team have been recognised as a SAMSUNG Enterprise Alliance Partner for their commitment to development of Android based delivery management solutions.

INTERDEV has deployed solutions for the management of drivers undertaking the delivery of

  • Petroleum products
  • Container Delivery Management
  • Bulk Product Delivery – Sand, Soil & Earth moving
  • General Product  delivery.

utilising Samsungs Tab Activ ruggedised tablet solution. ds

INTERDEV’s approach to applications enables drivers, to not just mange the deliveries on the their Samsung device running

INTERDEV’s workforce client for Android, but their entire day.  This includes:

  • Capturing Start of Shift Events for use by the time-sheet module.
  • Fitness for duty
  • Vehicle Safety and Compliance Checks
  • Delivery Management
  • Driver Messaging
  • Time Sheets & Log Books
  • Incident Reporting.

INTERDEV’s philosophy for Android development revolves around the idea of having a single application for management of a drivers day to avoid duplication of data entry across multiple platforms or even paper based forms.

Ultimately improving the accuracy of information delivered to and received from field base workers.  This is achieved through the deployment of INTERDEV’s cloud platform which provides an integration point to a businesses existing line of business platforms such as ERP, WMS, Payroll and Accounting.


Filed under: Blog

workforce now integrates with MYOB AccountRight providing Delivery Management



INTERDEV’s development team have completed integration with MYOB Accounts Right accounting software.

Further expanding INTERDEV’s capability to support small to mid size business who have a transport or services component as part of their day to day operations.

INTERDEV’s System Integration Hub (SIgH) provides the link between the Xero API’s and xmotion workforce billing review screen, where operations and finance people can review job costs and update before sending off to be invoiced.  Depending on your business requirements, invoices can be generated and sent either from the workforce platform to the end customer or via MYOB Accounts Right

With the additional of the MYOB Accounts Right integration the xmotion workforce platform can now assist business in removing paper completely, by handling their complete workflow –

  • Quotes
  • Orders
  • Jobs
  • Scheduling
  • Dispatch
  • Real Time Progress Tracking
  • Job Completion
  • Billing Review.
  • Invoicing

With Job data flowing through the workforce platform, business managers can take advantage of the workforce real time management dashboards, which can customised to provide a real time snapshot of business performance.  Management teams are able to see in real time –

  • jobs completed vs target
  • revenue generated by delivery or service activity
  • indicative costs
  • top products or services – day/week/month
  • top customers – day/week/month
  • top regions – day/week/month

email if you would like to learn more.

Filed under: Blog

managing mobile devices used in the field







As a business owner or operations manager, simplifying the deployment and management of applications on company owned smartphones and tablets, becomes an operational headache as your fleet grows.

Users of the devices will inevitably download personal information or their own favourite applications, potentially impacting the reliability of the device or the security of your business data.

The adoption of mobile device management (MDM) solution brings significant efficiency to the process of deploying applications and managing the devices once they are in the field.

MDM offers the following benefits :

  • Ability to limit user access to only approved applications.
  • Control the ability for device users to load their own applications or change the device configuration.
  • Deliver over-the-air updates to business sanctioned applications, such as INTERDEV’s workforce client application as new features are rolled out.
  • Ensure that all devices have the same configuration, for settings such as mobile data, WIFI or bluetooth and location sharing.
  • Expanded control to manage email, calendaring, and contacts applications.
  • Compliance and security capability to help you safeguard devices and data.
  • Device remote control to assist with user issues while in the field.
  • Monitoring and reporting to track, diagnose and resolve device issues.
  • Up to date Software and Hardware inventory.
  • Available for IOS™ , Android™, smartphone and tablets.

Interdev offer the MDM platform as a service, in conjunction with our xmotion™ workforce platform. The Interdev team will work with you to build a profile for your devices, identifying business specific applications, websites and services, that should be enabled on users devices, and identifying those that shouldn’t. Once the profile is complete, your devices will be enrolled into the MDM platform ready for management.

Deploying MDM ensure that devices that you provide to your employees are used for business, and create the business efficiencies you expect from your investment.

Filed under: Blog

barcode scanning for iPhones and iPads





You’ve probably tried scanning a barcode or QR code (3D barcode) with the camera on your smartphone, its a slow process.

Open the barcode reader application. Line the camera up with the barcode, let it focus. . Press the button. The barcode information is then displayed.

How do you scan barcodes quickly?

With a purpose built sled, which attaches to your iPhone or iPad, to add a dedicated warehouse quality barcode scanning capability, without losing the ease of use and power of your IOS™ device. These dedicated sled’s come with their own inbuilt battery in order to power the reader and provide top up power to your iPhone™ or iPad™.

In the case of iPhone™ the sled will make the iPhone™ more rugged, able to withstand dust, and drops and splashes, without making it too bulky for your field team to keep in their pocket.

Payment processing is also available on some models, through, swipe, tap and go or chip reader technology. Barcode scanning and payment process are modules which can be added to your xmotion™ workforce platform.

Filed under: Blog

In vehicle GPS tracking vs mobile workforce management.


The following scenario compares the experience of a driver and an operations team, one based on an in vehicle GPS tracking solution with a paper based workflow and the other utilising the xmotion™ workforce application.

The scenario highlights the additional visibility a mobile workforce solutions provides and the removal of the need to have administrations teams process the paperwork returned by workers at the end of day or on completion of jobs.

Driver Activity

 In Vehicle GPS

 xmotion™ workforce management

  Start of Day

• fills in time sheet with start time.
• may complete vehicle check.


• Vehicle located on map.
• Device tracks for the day commence.
• logs on to commence shift.
• completes Fitness for Duty statement.
• undertakes pre-tripsafety checks.


• Driver located on map.
• Driver tracks commence.
• Safety and Compliance requirements met.

 Jobs List

• Printed list of Jobs of for the day.
• Clipboard of delivery paperwork.


• See vehicle movement on a map.
• Phone driver to change priority.
• Jobs displayed in the workforce application.
• Driver accepts first job.


• See job progress to “InProgress”.
• See driver progress on the map.
• Can re-order jobs in real time, if priorities change.


• Manually enters first job into the GPS to commence navigation.
• Selects the address to commence turn by turn navigation.
• Select customer phone number to dial directly from the application.


• Drivers call logged against job activity.


• Arrives at destination.
• Identifies the correct paperwork.
• Completes the job.
• Customers signs paperwork and keeps a copy.
• Driver keeps a copy for processing by administration at the end of day.


 • Vehicle arrives and is stationary on map.
• Unaware of status of delivery.
• Vehicle commences moving.
• Wait until end of day to finalise processing of job paperwork.
• Driver acknowledges arrival.
• Details of job are displayed.
• Completes Job.
• Customer signs on the device screen.
• Can take a photograph as proof of job completion.
• If unable to complete job, can select option in device and reason.


• Arrival time logged against Job.
• Customer Signature received, Job moves to Complete in Operators screen.
• Notified in real time of unable to complete.
• Customer completion notification can use set via email or SMS.

Driver Breaks

 Driver completes time sheet and submits at the end of day processing.


• Vehicle stops moving on the map.
• Break details processed when paper returned at end of day.
• Driver enters break details.


• See in real-time when a driver is on a break.
• Confirm Safety and Compliance requirements being met.

End of Day 

• Vehicle stops.
• Driver hands in delivery paperwork and time sheet for processing by administration.


• Commence processing accumulated paperwork.
• Rescheduling Incomplete Jobs.
• Driver Log’s off from workforce application.


• Delivery and timesheet information is updated in real-time throughout the day.
• Business owner can see status of business in real-time.


Interdev’s xmotion™ workforce application,

  • Costs less than a cup of coffee per driver per day to deploy
  • Works on IOS™ and Android™, smartphones, tablets and ruggedised PDA’s.
  • Can be run on company owned or driver owned devices.

Its less expensive and more reliable than hiring someone to process paperwork.

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xmotion™ workforce | Transport now available for Android

xmotion™ workforce | Transport is now available for use on android smartphones,  tablets and ruggedised PDA’s.  With the move to android  xmotion™  workforce | Transport Fuels brings greater ease of use to drivers and even more functionality for the business.

Benefits include:

  • easier data entry, easier to read screens.
  • ability to dial directly from the device to the customer.
  • turn by turn navigation between locations
  • Barcode scanning for end to end tracking.
  • Unable to complete / deliver reporting
  • ability to take photo’s as proof of completion.
  • driver messaging.


check it out xmotion™ workforce | Transport


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User-Pays Charging for Trucks needed, Govt MP.

Federal MP believes directly charging trucks based on vehicle type and distance must happen.

A future charging system for heavy vehicles should be built around distance and vehicle type, according to a Federal Government backbencher.

Liberal MP Angus Taylor, who holds the New South Wales seat of Hume, believes relying on revenue from the fuel excise to fund roads is unsustainable in the long-term. The full article

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Truck drivers’ privacy respected: TCA – Secure Telematics key

With the expanded use of Telematics by transport companies to monitor the activity and performance of vehicle fleets, in order to encourage better, safer drivers on the road, fears have been raised with regard to the security of the data and the protection of drivers privacy. The EROAD solution offered to partners by INTERDEV features end to end data security and encryption and has been verified and certified by the US governments FIPS program. (Federal Information Processing Standards). To learn more about the TCA’s views…

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Trucks may be tracked by GPS for fees

THE nation’s 548,000 trucks could be required to install GPS devices so they could be charged for the distance they travelled and the roads they used under a controversial proposal being considered by a high-powered advisory group.

The Heavy Vehicle Charging and Investment Reform group – whose work has been singled out by Tony Abbott and state leaders as a priority for the infrastructure agenda – has issued a stinging critique of the system for funding roads used to move freight.

The critique claims there could be almost $22 billion in net economic benefits from radical changes.

Read the complete article…

The group warns that within seven years, and possibly sooner, the limits on revenues raised by heavy vehicle road-user charges paid through fuel excise will be reached.

When this happens, the only source for extra roads funding would be “inefficient, inequitable and lumpy” registration fees that truck owners pay to the states.

The warnings are significant because last month’s Council of Australian Governments meeting said it had commissioned urgent work on heavy vehicle charging and investment reform, with the group set to give further advice on its proposals to the next COAG meeting.

Rail companies have been pushing for trials of “mass-distance-location” pricing that would charge trucks based on their weight, distance travelled and the roads they use. But the peak body for trucking operators has demanded a halt on work to the HVCI’s proposal for mass-distance-location charges, saying it has “grossly underestimated the cost, administrative burden and practicality of rolling out and maintaining this equipment”.

The proposal “would greatly increase the cost of transporting freight in rural and regional areas, because roads in these areas are built to a lighter standard than major highways,” said Australian Trucking Association chief executive Stuart St Clair. “To meet the cost of road wear, charges for local roads in rural areas would need to be 25 times higher than charges for freeways.”

Border Express driver Chris Bird said that efficiency could be improved by addressing congestion. “I spend half my life parked on the M4 (motorway in Sydney),” Mr Bird said.

In a submission to the Productivity Commission inquiry into infrastructure, the HVCI says existing charging arrangements have a number of deficiencies, including that heavy vehicle charges are “disconnected” from roads spending and mostly flow into federal and state government funds.

Because road providers are largely funded through annual government budgets, they have no funding certainty. “This can mean that road works are undertaken at a time that is inappropriate (eg, before heavy rainfall months) or are concentrated into a short period of time putting greater pressure on road construction and inflating costs,” the submission says.

On top of this, there are bottlenecks on local roads because councils rely on council rates and government grants to provide roads that are crucial for distributing freight. That means trucks “either have to decouple trailers and run multiple trips or operators use smaller less productive vehicles that will be able to travel over the entire route”.

The HVCI group says the specifics of the reform are still to be agreed among governments and that a number of different options for truck charges are being considered, including a national fuel-based charge and mass-distance-location charging.

While mandatory in-vehicle GPS technology was an option, HVCI project director Meena Naidu said that the group was looking at various models.

While countries in Europe have tended to make GPS technology compulsory from the start, others including New Zealand and the US state of Oregon had made it optional.

“Ideally we want to leverage as much as possible off the GPS technology that already exists in a lot of the heavy vehicle fleet,” Ms Naidu said.

But Mr St Clair said the plan would deliver positive economic benefits only if accompanied by “dramatic” changes to the way governments plan, fund and build road freight infrastructure.

“These changes would greatly reduce the discretion of governments to announce and implement their infrastructure policies. It’s hard to see governments agreeing to this. The likely result is that the industry would be saddled with a complex new charging system without the expected supply side benefits,” he said.

Another option being considered is a reformed fuel charge with lower registration fees, but a higher road user charge.

Under the existing road user charge, trucking operators receive a fuel tax credit for the difference between the charge (of 26.18c a litre) and the fuel excise rate of 38.14c/L. But because of the rate the road user charge has been increasing; it is expected to reach the fuel excise ceiling in the next five to seven years.

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Android devices found sold complete with malware out of the box

The debate continues to gather momentum, around whether Android is secure enough for the corporate environment. It’s open architecture is often heralded as by the IT community as its key benefit against an Apple IOS platform which is inherently closed. As an IT manager this open architecture is double edged sword. The following article re-iterates the importance of having a strong mobile device management strategy if you are looking at progressing down an android device path.  Read More

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Qld Police expands mobility trial – Will need 1200 Devices for the G20 summit

The Queensland Police Service has boosted the number of devices involved in its mobile workforce pilot and plans to put the feelers out for a potential managed service arrangement later this week.

The state police force revealed in July it was trialling a mobile data strategy to allow its field officers to access several databases – previously only accessible at base or via a two-way radio – while on the road.

The pilot, initially scheduled to run for up to six months, involved 50 Apple devices and the new, internally-built QLiTE mobile application, which provides access to three police databases.

QPS late yesterday revealed the pilot has now grown to encompass almost 400 iOS devices – iPad minis, iPhone 5s and iPhone 4Ss – as the government prepares to study the force’s business case for a wider rollout.

Read the full article…

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iPhone, iPad dwarf mobile rivals in small- and mid-sized companies

Computerworld – Apple has won the hearts and minds of small- and mid-sized businesses, which have overwhelmingly adopted Cupertino’s mobile devices over rivals powered by Android or Windows, an Exchange hosting vendor said last week.

According to Intermedia, 76% of the customer-activated mobile devices for the year through October ran iOS, Apple’s mobile operating system. The majority of them were iPhones. Samsung and Motorola mobile devices — both of those companies rely mostly on Android — came in second and third with 12% and less than 6%, respectively.

Read the complete article

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INTERDEV Australia Forges Strategic Alliance with EROAD to Offer Integrated Telematics and Mobility Solutions to the Transport and Logistics Industry

INTERDEV Australia Forges Strategic Alliance with EROAD to Offer Integrated Telematics and Mobility Solutions to the Transport & Logistics Industry

INTERDEV Australia has today signed a strategic alliance with EROAD of Auckland, New Zealand.  New Zealands largest ERUC (electronic road user charges) provider and the  market leader in the provision of telematics services to heavy vehicles. EROAD also has clients in the USA and Australia.  The EROAD system, also implemented across fleets in the USA (where they are Federal DOT approved) and here in Australia, helps customers manage their vehicle fleet compliance, improve safety outcomes, lower running costs and emissions, and enhance management control and fuel security.

INTERDEV is the Australian Mobility Solutions partner for EROAD, enabling INTERDEV to deliver complete field worker and vehicle activity data for its clients.  Through the implementation of an INTERDEV-EROAD solution that is integrated into their existing business applications, clients benefit from efficient, safer business practices in the field and real time visibility into the operational and financial impact of this activity on the business.

INTERDEV Australia Managing Director Ryan Parker stated, “We are very happy to have formed an alliance with EROAD. We feel strongly that this solution can be a game changer, allowing clients to view in real time both where their vehicles are and what they are doing alongside detailed information about the jobs the drivers of those vehicles are currently processing. The powerful reporting offered by aligning the two solutions not only allows for improved management of the fleet and drivers but also of the jobs they do.

INTERDEV Australia is a leading provider of solutions which assist companies to improve the visibility, efficiency, safety and compliance of their remote workforce. INTERDEV’s core area of expertise is working with organisations where Transport & Logistics and Field Services represent a critical component of their day to day operations.  Our solutions extend line of business applications to the field, and provide real visibility and management of activity.

For further information contact Neil Foley on 0447 895 016

Visit EROAD –



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INTERMEC Case Study – “Unlocking the Hidden Costs in the Distribution Centre”

INTERMEC’s case study “Unlocking the Hidden Costs in the Distribution Centre” examines the current views on distribution trends and challenges from senior supply chain and distribution centre managers across the UK, France, Germany and North America.

With many businesses still feeling the effects of the GFC, facing increased competition and being forced to operate on smaller and smaller profit margins, distribution managers are increasingly tasked with the seemingly impossible job of finding cost savings from existing operations.

To do this managers are learning that they have to leave no stone unturned in order to effectively evaluate current processes and technology to help identify areas for efficiency improvements.

Summary of Findings:

  • Managers are seeking to improve operational efficiency by gaining back mere seconds from each workflow to improve overall time and cost savings.   Having workers take fewer steps over the course of the day, eliminating battery changes mid shift or using one device for multiple purposes are all areas managers identified as key components to increase efficiency.   It is also clear that technology investment will impact productivity when deployed effectively.
  • Picking Accuracy is of growing importance to managers as visibility increases over the cost to the business through measures such as the Perfect Order Index.   Managers Believe mis-picks to be an ongoing issue within the workplace and one that could be avoided through the new technology process.


Click through for the complete article 

Research Statistics




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INTERMEC release a rugged mobile computer with inbuilt camera and scanner running Windows Embedded and Android.

Honeywell Scanning & Mobility company Intermec has released the CN51 rugged mobile computer, with the choice of Android or Windows operating systems. Designed for flexible application support, this next-generation mobile computer is designed for use in direct store delivery, transportation and logistics and field service operations.

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Saftey & Compliance : Truckers call for simplified national truck law to improve safety and compliance

The National Transport Commission (NTC) should work on simplifying the heavy vehicle national law to improve road safety, the chief executive of the Australian Trucking Association Stuart St Clair said.

Mr St Clair was commenting on the ATA’s submission to the NTC’s Heavy Vehicle Compliance Review. The review investigates methods to improve compliance and ensure that parties who break the law do not gain a competitive advantage.

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Saftey & Compliance : Six truck-related deaths in two days, Transport Workers Union call for more action by the Road Saftey Remuneration Tribunal

Transport Workers’ Union (TWU) national secretary Tony Sheldon said six truck crashes and six deaths in two days was evidence of the pressure on drivers to speed or skip rest breaks, to meet unrealistic deadlines.

“Road transport is Australia’s most dangerous industry, with 330 deaths in truck crashes last year,” Mr Sheldon said.

“Tragically, this includes six fatalities in six separate heavy vehicle accidents [in the past two days].

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Toll raises USD250m in USPP Toll Holdings (Toll Group) has negotiated its second issuance of US Private Placement (USPP) which is available on 4 December 2013.

Toll Holdings (Toll Group) has negotiated its second issuance of US Private Placement (USPP) notes for the equivalent of US$250 million, which is anticipated to be drawn down on 4th December 2013.  Toll Group chief financial officer Grant Devonport said the raising significantly reduces the group’s refinancing requirements for the current financial year and is an important step in Toll’s ongoing capital management.   READ MORE

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Asciano expands with the acquisition of Mountain Industries to further develop the capabilities of its Ports and Stevedoring Division.

Asciano Limited has acquired Newcastle-based integrated logistics company Mountain Industries Pty Ltd.

The acquisition is in line with Asciano’s aim to further develop the capabilities of its Ports & Stevedoring Division, and extends its existing footprint in strategic locations on Australia’s east coast.

Read More

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INTERDEV mobile workforce solutions, manage your field teams in real time and increase business efficiency through the elimination of paper based workflows.

INTERDEV is a provider of software solutions which enable business bring greater efficiency to their field based teams and streamline the flow of information to your operation and finance systems.

Our solutions bring efficiency in the field through :

  • Removal of paper documentation and workflows.
  • Reduction of lost information and field generated information errors.
  • Automation of  Dispatch, Progress and Proof of Completion processes.


For operations teams we deliver greater visibility and efficiency in field force management through real time field activity tracking.

 Real Time activity tracking enables :

  • Improved Workforce utilisation.
  • Ability to deal with delays in real time.
  • Shorter times to invoicing and the removal of customer disputes through the use of Electronic Proof of Delivery with either photos and signatures.
  • Elimination of lost revenue due to lost paperwork.
  • Business owners access to real time financials or shorter invoicing cycles.
  •  Increase Customer Satisfaction.


INTERDEV builds  mobility solutions that can evolve with your business and changes in technology.

Many of INTERDEV’s partners have being using our mobility applications for well over five years.

As a result the INTERDEV team form close relationships with our partners, working together to enhance functionality, adapt to business changes, new requirements and new technologies.

Our long standing, super responsive team is committed to our partner relationships and success.

If it is a mobile field force management solution that you require, and a partner who has the experience to deliver, then INTERDEV is the right partner to deliver your solution.  Contact INTERDEV today.


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